{
  "shipping": {
    "title": "Shipping Policy",
    "summary": "Standard UK delivery is free on orders of £100 or more and a flat £30 below that. Express delivery is £30 on any order, including orders over the free threshold. Orders arrive in 5 to 7 days after a 24 to 48 hour handling time.",
    "content": "Shipping Last updated 25 August 2026. This page states exactly what the checkout charges. If you ever see a difference between the two, the checkout is the one to believe and we want to hear about it. Where we deliver We deliver across the United Kingdom, including England, Scotland, Wales and Northern Ireland. What delivery costs There are two options and you choose between them in the cart. Standard delivery. Free on orders of £100 or more. Below that, a flat £30. Express delivery. A flat £30 on any order. It is a paid upgrade, so it is charged even on an order that would otherwise qualify for free standard delivery. All prices on this site include VAT. The delivery charge is shown in your basket before you pay, so nothing is added at the last step. How long it takes Orders are picked and packed within 24 to 48 hours. Delivery then takes 5 to 7 days. Allow about a week from placing your order to it arriving. Express delivery shortens the transit, not the 24 to 48 hour handling time. If you need something by a specific date, email us before you buy and we will tell you honestly whether it is achievable. Tracking Every order is sent tracked. You will receive an email with a tracking number once your order has actually shipped, which is normally 24 to 48 hours after you order. We do not receive a tracking code before the parcel is collected, so there is nothing to send you before then. Once you have your tracking number you can follow the parcel on our track your parcel page. Separate parcels For practical reasons, items in the same order may be sent in more than one parcel and may arrive on different days. If you have received part of an order and are unsure about the rest, email us and we will check it for you. Damage in transit Glass shades, crystal droplets and acrylic diffusers are packed in fitted foam, and they still occasionally arrive damaged. If yours does, photograph it before you unpack any further and email us with your order number. We put it right at our cost under the Consumer Rights Act 2015. Please keep the packaging until the matter is settled. Questions before you order If you need an order by a particular date, or you are not sure a fitting will suit your ceiling, email us at theteam@modernlight.uk before you buy.",
    "url": "https://modernlight.uk/shipping/"
  },
  "returns": {
    "title": "Returns Policy",
    "summary": "Your statutory 14-day cancellation right under the Consumer Contracts Regulations 2013, plus a further 14 days to send the goods back, and on top of that a 15-day store returns window for unused goods in their original packaging. Goods must be returned in a resaleable condition.",
    "content": "Refunds & Returns Last updated 25 August 2026. If you are not happy with something you bought from us, we would rather sort it than argue about it. This page sets out two separate things: the rights the law gives you, and the policy we offer on top. Your statutory right to cancel Because you are buying online, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you 14 days from the day your order is delivered to cancel it for any reason at all. You do not have to give a reason, and you do not have to have a fault. Having told us you are cancelling, you then have a further 14 days to send the goods back. What that means in practice: We refund the price you paid for the goods, plus the basic delivery charge you paid to receive them . No cancellation fee and no handling fee is deducted from that refund. You pay the cost of returning the goods to us, unless they are faulty or were sent in error. Use a tracked service, because until it reaches us the parcel is your responsibility. The goods should be in the condition you would expect if you had handled them in a shop. If a fitting has been installed, wired in and used, we may reduce the refund to reflect the loss in value. If you chose express delivery, the refund of delivery covers the basic standard rate rather than the upgrade. Nothing on this page removes or reduces that right. Our own returns policy On top of the statutory 14 days, we accept returns for 15 days from the date of purchase , which for most orders is a slightly longer window than the law requires. To be eligible: The product was purchased within the last 15 days. The product is unused and in its original packaging. You have the receipt, order confirmation or other proof of purchase from this website. Products that do not meet those conditions cannot be considered for return, and we cannot accept returns of purchases made from third-party retailers. Return postage on a change-of-mind return is yours, as above. Cancelling before it ships Most orders ship within 24 hours of being placed, so if you need to change or cancel an order, contact us as soon as you can and certainly within 12 hours. An order cancelled before it has been packed and dispatched is refunded in full, with nothing deducted. Once the packing and shipping process has started, the return route above applies instead. If something is faulty, damaged or wrong If your order arrives faulty, damaged, incomplete, or is not what you ordered, contact us and we will put it right at no cost to you. Under the Consumer Rights Act 2015 goods must be of satisfactory quality, fit for purpose and as described. If they are not, you are entitled to a repair, a replacement or a refund, and we pay the cost of returning the item. Photographs help enormously here, particularly with glass and crystal. Take them before you unpack any further and keep the packaging. If your order does not arrive Tell us. We will chase the courier and, if the parcel is lost, replace or refund it. Do not wait weeks to raise it: the sooner a courier is queried, the more likely the parcel is found. How to start a return Email theteam@modernlight.uk with your order number and what you would like to happen. We will confirm the return address and the next step. There is no form to fill in and no code to request. How refunds are paid Refunds are processed within 24 to 48 hours of the returned item reaching us and being inspected. They go back to the original payment method, which for most people is the card or PayPal account used at checkout. If you would rather hold the amount as credit against a future order, ask and we will do that instead. Complaints If you are unhappy with how a return has been handled, our complaints handling policy sets out how to escalate it. Your statutory rights are unaffected by anything on this page.",
    "url": "https://modernlight.uk/refunds-and-returns/"
  },
  "privacy": {
    "title": "Privacy Policy",
    "summary": "How Modern Light Company collects, uses, shares and protects your personal data, including cookies and analytics.",
    "content": "Privacy Policy Last updated 12 August 2026. This Privacy Policy explains how Modern Light Company (a division of Caruso Consulting Co Ltd, \"we\", \"us\" or \"our\") collects, uses, shares and protects your personal information when you visit modernlight.uk or buy from us. We are committed to handling your data lawfully, fairly and transparently. If you have any questions about this policy or your data, contact us any time at theteam@modernlight.uk or call +66 98 391 3877 . Information We Collect We only collect the data we need to run our store and serve you well. This may include: Information you give us : such as your name, delivery and billing address, email address and phone number when you place an order or contact support. Payment information : handled securely by our payment processors. We do not store full card numbers on our servers. Information collected automatically : such as your IP address, browser and device type, pages viewed and referring site, gathered through cookies and similar technologies. Cookies, Analytics & Tracking We use cookies and similar technologies to keep the site working, remember your preferences, understand how the site is used, and measure the performance of our marketing. Cookies fall into a few broad categories: Essential cookies : required for core functions like navigating the site and keeping items in your basket. Analytics cookies : help us understand how visitors use the site so we can improve it. Advertising cookies : used to measure and improve the relevance of our ads. You can control or disable cookies through your browser settings at any time. Blocking some cookies may affect how parts of the site work. Third-Party Tools (Google & Meta) To understand our audience and run effective, measurable advertising, we use trusted third-party services. These may set their own cookies and process limited data according to their own privacy policies: Google : including Google Analytics and the Google Ads / Google Shopping tag, to measure traffic and conversions. Meta (Facebook & Instagram) : including the Meta Pixel, to measure the performance of our social advertising. These tools may collect information such as pages visited and actions taken on our site. We do not sell your personal data. You can review Google's and Meta's privacy practices on their respective websites, and adjust ad personalisation through their settings. How We Use Your Information To process and deliver your orders and provide customer support. To send order confirmations, delivery updates and, where you've agreed, marketing emails. To improve our website, products and service. To prevent fraud and keep our store secure. To comply with our legal and tax obligations. How We Share Information We share data only as needed to operate the store, for example with payment processors, delivery couriers, and the analytics and advertising providers named above. We require these partners to protect your data and use it only for the services they provide to us. We may also disclose information where required by law. Data Retention We keep personal data only as long as necessary for the purposes set out in this policy, including meeting legal, accounting and reporting requirements. When data is no longer needed, we securely delete or anonymise it. Your Rights Depending on your location, you may have the right to: Access the personal data we hold about you. Request correction of inaccurate data. Request deletion of your data (\"right to be forgotten\"). Object to or restrict certain processing, including direct marketing. Request a copy of your data in a portable format. Withdraw consent at any time where processing is based on consent. To exercise any of these rights, email us at theteam@modernlight.uk . We'll respond within the timeframe required by applicable law. If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the UK supervisory authority, the Information Commissioner's Office (Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, ico.org.uk ). If you are in the EU, you may instead complain to your local supervisory authority. Data Security We use appropriate technical and organisational measures to protect your data, including encrypted (SSL) connections during checkout. No method of transmission over the internet is completely secure, but we work hard to safeguard your information. Children's Privacy Our store is intended for adults. We do not knowingly collect personal data from children under 16. If you believe a child has provided us with data, please contact us so we can remove it. Changes to This Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised \"last updated\" date. Contact Us Modern Light Company, a division of Caruso Consulting Co Ltd UK administration: 33 Queen Street, London EC4R 1AP, United Kingdom Registered address: 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand Company registration (Thailand): 0765554000332 Email: theteam@modernlight.uk International call centre: +66 98 391 3877",
    "url": "https://modernlight.uk/privacy-policy/"
  },
  "terms": {
    "title": "Terms & Conditions",
    "summary": "The terms that apply when you use the website and buy from Modern Light Company.",
    "content": "Terms & Conditions Last updated 12 August 2026. These Terms & Conditions govern your use of modernlight.uk and any purchase you make from Modern Light Company (a division of Caruso Consulting Co Ltd, \"we\", \"us\" or \"our\"). By using our website or placing an order, you agree to these terms. Please read them carefully. Use of the Website You may use our website for lawful purposes only. By accessing the site you agree that you will not: Use the site in any way that breaches applicable laws or regulations. Attempt to gain unauthorised access to our systems, or interfere with the site's operation or security. Copy, reproduce or redistribute our content (text, images, branding and design) without our written permission. Submit false information or impersonate any person or entity. All content on this website, including Modern Light Company name, logo, product imagery and copy, is our property or that of our licensors and is protected by intellectual property laws. Products & Descriptions We take care to describe our products accurately, including materials, dimensions and certifications. Product photos are for illustration; slight natural variation in colour and finish can occur. Where a product has a limit worth knowing, such as the fixing spacing needed for heavy drapes, it is published on the product page. Pricing All prices are shown in pounds sterling (GBP) and include VAT where applicable. We make every effort to ensure prices are correct at the time of publishing. If we discover an error in the price of an order you have placed, we will contact you to confirm whether you wish to proceed at the correct price before dispatching. Orders & Purchase Terms Placing an order constitutes an offer to purchase. A contract is formed once we confirm and dispatch your order. We reserve the right to refuse or cancel any order, for example where stock is unavailable or where we suspect fraud. If we cancel an order you have paid for, we will issue a full refund. You are responsible for providing accurate delivery and contact details. We are not liable for delays or failed deliveries caused by incorrect information. Payment & Security Payment is taken at checkout through our secure, encrypted (SSL) payment providers. We do not store your full card details. Your order will be processed once payment is authorised. Shipping, Returns & Cancellations Delivery times, coverage areas, and full return and refund conditions are set out in our Shipping and Refunds & Returns pages, which form part of these Terms. Limitation of Liability To the fullest extent permitted by law: Our total liability arising from any order is limited to the amount you paid for the products in that order. We are not liable for indirect, incidental or consequential losses, or for loss of profit, data or opportunity. We provide the website \"as is\" and do not guarantee it will always be available, uninterrupted or error-free. Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot be excluded under applicable law. These Terms do not affect your statutory consumer rights. Governing Law These Terms are governed by applicable law, and any disputes will be handled in accordance with the relevant jurisdiction. Your statutory rights as a consumer remain unaffected. Changes to These Terms We may update these Terms from time to time. The version published on this page at the time you place an order is the version that applies to that order. Questions about these terms? Email theteam@modernlight.uk or call +66 98 391 3877 , our team is happy to help. Contact Us Modern Light Company, a division of Caruso Consulting Co Ltd UK administration: 33 Queen Street, London EC4R 1AP, United Kingdom Registered address: 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand Company registration (Thailand): 0765554000332 Email: theteam@modernlight.uk International call centre: +66 98 391 3877",
    "url": "https://modernlight.uk/terms-and-conditions/"
  }
}