Shipping

Last updated 25 August 2026. This page states exactly what the checkout charges. If you ever see a difference between the two, the checkout is the one to believe and we want to hear about it.

Where we deliver

We deliver across the United Kingdom, including England, Scotland, Wales and Northern Ireland.

What delivery costs

There are two options and you choose between them in the cart.

Standard delivery. Free on orders of £100 or more. Below that, a flat £30.
Express delivery. A flat £30 on any order. It is a paid upgrade, so it is charged even on an order that would otherwise qualify for free standard delivery.

All prices on this site include VAT. The delivery charge is shown in your basket before you pay, so nothing is added at the last step.

How long it takes

Orders are picked and packed within 24 to 48 hours. Delivery then takes 5 to 7 days. Allow about a week from placing your order to it arriving.

Express delivery shortens the transit, not the 24 to 48 hour handling time. If you need something by a specific date, email us before you buy and we will tell you honestly whether it is achievable.

Tracking

Every order is sent tracked. You will receive an email with a tracking number once your order has actually shipped, which is normally 24 to 48 hours after you order. We do not receive a tracking code before the parcel is collected, so there is nothing to send you before then.

Once you have your tracking number you can follow the parcel on our track your parcel page.

Separate parcels

For practical reasons, items in the same order may be sent in more than one parcel and may arrive on different days. If you have received part of an order and are unsure about the rest, email us and we will check it for you.

Damage in transit

Glass shades, crystal droplets and acrylic diffusers are packed in fitted foam, and they still occasionally arrive damaged. If yours does, photograph it before you unpack any further and email us with your order number. We put it right at our cost under the Consumer Rights Act 2015. Please keep the packaging until the matter is settled.

Questions before you order

If you need an order by a particular date, or you are not sure a fitting will suit your ceiling, email us at theteam@modernlight.uk before you buy.